SMBs in a Pandemic World: The Race to Reopen

The Strawhecker Group (TSG), in collaboration with the Electronic Transactions Association (ETA), is pleased to share findings from a recently conducted survey of small to medium sized businesses (SMBs) in the U.S. market. This is a follow-up to TSG/ETA's first SMB survey in March.

Focused on understanding how COVID-19 is currently impacting U.S. SMBs' operations and payments acceptance, TSG and ETA prepared an infographic covering the key points as the country starts to reopen.

Complete the form to download the infographic.


  • 61% of SMBs surveyed reported that they closed at some point during the pandemic. Of these SMBs that reported closure at some point, 82% have reopened in some capacity and 16% plan to reopen.
  • In ETA and TSG’s March 2020 survey, 47% of SMBs reported a decrease in sales; in June 53% reported lower sales than pre-COVID-19 levels.
  • Most SMBs that utilize eCommerce have seen an increase of eCommerce/online sales of 10%-24%
  • In June, approximately twice as many merchants reported experiencing attempted fraud and chargebacks when compared to March.
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