U.S. SMB COVID-19 Perspectives
The Strawhecker Group (TSG) and the Electronic Transactions Association (ETA) surveyed over 500 U.S. SMBs in April to understand how the COVID-19 pandemic is currently impacting SMB operations and payments acceptance, and how the market compares to April 2020.
Complete the form to download the full 35-page report. The report helps the payments industry understand how to best support the SMB community as they continue to manage the pandemic, while moving towards a goal of greater recovery.
- 30% of U.S. SMBs have felt somewhat or very supported by their payment processing provider over the past year
- 43% of businesses currently think digital payments are either somewhat or much more important now than prior to the pandemic
- 34% of respondents currently are seeing an increase in contactless payment use - a 7% increase over last year
- An increase in debit card use is reported by 16% more businesses in today's climate than in April 2020
- 18% of SMBs reported experiencing more attempted fraudulent payments in 2021, compared to 19% in 2020
- 15% of SMBs added an eCommerce store since the pandemic started
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